Shipping policy

Shipping & Delivery

All Marco's Dive Optics products are handcrafted and made to order. As each item is individually produced, please allow 14–21 days for production before your order is dispatched.

Shipping Rates

  • Free shipping on all orders within the European Union (EU).

  • International shipping outside the EU: €39 shipping fee.

Shipping costs are displayed during checkout before payment is completed.

Delivery Times

Total delivery time consists of the production time and the transit time. Production time is 14–21 days, while transit time depends on the destination.

Once dispatched, estimated transit times are:

  • European Union: 1–3 business days

  • United Kingdom: 2–5 business days

  • United States & Canada: 2–7 business days

  • Rest of the World: 3–10 business days

Please note that delivery times are estimates and may vary due to customs processing, local carrier operations, public holidays, weather conditions, or other circumstances beyond our control.

Carrier Information

All orders are shipped via DHL Express. Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information so you can monitor your shipment's progress.

International Shipping and Customs

Please note: All orders shipped outside the European Union (EU) may be subject to import duties, taxes, and customs fees imposed by the destination country.

These charges are not controlled or calculated by Marco's Dive Optics and vary from one country to another. We strongly recommend that customers familiarize themselves with local customs regulations and potential charges before placing an order.

Any customs duties, taxes, or import fees are the responsibility of the recipient and are typically collected by the local customs authority or the carrier upon arrival of the shipment.

By purchasing from our website, you agree to be responsible for any customs duties, taxes, and import charges incurred during delivery.

Complaints and Disputes

Marco's Dive Optics Lab is committed to complying with all applicable consumer protection laws and to resolving customer concerns in a fair, efficient, and transparent manner.

If you have any questions, concerns, or complaints regarding your order, please contact us at marco@marcosdiveoptics.com or by phone at +386 30 687 995. We will acknowledge receipt of your complaint within 5 business days and keep you informed about the progress of its resolution.

Complaints may be submitted by email or in writing to:

MEA MEA d.o.o.
Železna cesta 10C
1000 Ljubljana
Slovenija

We strive to resolve all disputes amicably and encourage customers to contact us directly before pursuing any formal dispute resolution procedures.

Out-of-Court Settlement of Consumer Disputes

In accordance with legal norms MEA MEA d.o.o. does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

In accordance with Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC. MEA MEA d.o.o. publishes an electronic link to the online consumer dispute resolution (SRPS) platform.

The platform is available to consumers here:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage